Who we are
Fine Reserved respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when using our website and services. By accessing or using our website, you agree to the practices outlined in this policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. If you do not agree with the terms of this Privacy Policy, you should not use our services or website.
Page 2: Information We Collect
1. Personal Information You Provide
When you use our website, we may collect personal information that you provide directly. This includes:
- Account Information: When you create an account, we collect information such as your name, email address, phone number, and billing/shipping address.
- Order Information: When you place an order, we collect details such as the products you purchase, payment information, and shipping preferences.
- Communication: If you contact us for customer support, inquiries, or feedback, we collect the communication you provide.
- Marketing Preferences: We may collect information regarding your preferences for marketing and promotional communications.
2. Automatically Collected Information
We may automatically collect certain information when you visit our website, such as:
- Cookies: Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to remember your preferences, login status, and browsing history. You can manage or disable cookies through your browser settings.
- Usage Data: We collect data about how you interact with our website, including your IP address, browser type, device type, referring/exit pages, and the time and date of your visit.
- Location Data: If enabled, we may collect your location data to provide more relevant offers or delivery services.
Page 3: How We Use Your Information
1. To Provide and Improve Our Services
We use your personal information to process and fulfill your orders, deliver products, and provide you with customer support. Your information also helps us improve the functionality of our website and services, ensuring a seamless and efficient shopping experience.
- Order Fulfillment: We use your contact details and shipping information to process your orders, confirm purchases, and deliver your items.
- Customer Support: We use your communication details to respond to inquiries, handle requests, resolve issues, and provide assistance.
- Website Improvement: We analyze usage data to improve the performance, content, and design of our website, ensuring that it meets your needs.
2. Marketing and Promotions
With your consent, we may use your information to send you promotional materials, offers, and updates related to our products and services. You can opt-out of marketing communications at any time by clicking “unsubscribe” in any marketing email we send or by contacting us directly.
3. Legal and Security Purposes
We may use your information for legal and security purposes, such as:
- Compliance with Legal Obligations: We may process your personal information to comply with local regulations and legal obligations.
- Fraud Prevention and Security: We may use your data to monitor and prevent fraudulent activity and to ensure the security of our website and your personal information.
Page 4: How We Protect Your Information
1. Data Security
At Fine Reserved, we take the security of your personal information seriously. We implement a variety of security measures to protect your data, including:
- Encryption: We use industry-standard encryption protocols to secure your payment information during transactions.
- Secure Servers: Your personal information is stored on secure servers, and we employ firewalls and other security measures to safeguard it.
- Access Control: We limit access to your personal information to only those employees and contractors who need it to perform their job duties.
2. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing orders and maintaining your account. We may also retain your information as required by law, for legal or accounting purposes.
If you wish to delete your account or request that we remove your information, please contact us directly. We will make every effort to accommodate your request unless we are required by law to retain certain data.
Page 5: Your Rights and Choices
1. Access and Correction
You have the right to access the personal information we hold about you. If any of your personal information is inaccurate or incomplete, you can request corrections by contacting us.
2. Data Deletion
You may request that we delete your personal data from our systems, subject to any legal obligations we may have to retain certain information.
3. Opting Out of Marketing Communications
If you no longer wish to receive promotional emails, you can opt-out by clicking the “unsubscribe” link in any email we send. You can also contact us directly to request that we stop sending you marketing communications.
4. Cookie Preferences
You can control the use of cookies through your browser settings. You can set your browser to block cookies or to alert you when cookies are being sent. Please note that some features of our website may not function properly if you disable cookies.
5. Right to Object
If you believe that your personal information is being processed unlawfully, you have the right to object to its processing. You may contact us to discuss your concerns, and we will work with you to resolve any issues.
Page 6: Third-Party Services
i. Sharing of Information
We may share your personal information with trusted third-party service providers to help us process orders, deliver products, or improve our services. These third parties include payment processors, delivery companies, marketing partners, and customer service providers.
All third-party providers are contractually obligated to protect your data and to use it only for the specific purposes for which it was provided.
ii. Social Media Integration
Our website may include social media buttons or widgets that allow you to share content on platforms such as Facebook, Instagram, or Twitter. These features may collect your IP address and the page you are visiting on our site. They may also set cookies to allow the feature to function. We are not responsible for the privacy practices of these third-party social media sites.
iii. Links to Other Websites
Our website may contain links to third-party websites that are not controlled by Fine Reserved. This Privacy Policy does not apply to these third-party sites, and we encourage you to review their privacy policies before sharing your personal information.
Page 7: Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. When we make significant updates, we will notify you by email or through a prominent notice on our website.
By continuing to use our website after any changes to this Privacy Policy, you agree to the updated terms.
Page 8: Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us:
- Email: privacy@finereserved.com
- Phone: +233-545-460-830
- Address: Adenta, Accra, Ghana
We take your privacy seriously and are here to assist you with any questions you may have.